Our office hours are Monday to Friday 10 am to 8 pm
and Saturdays and Sundays from 10 am to 19 pm.



    C/ Esparteria nº 1 08003 Barcelona, Spain +(34) 93 268 28 68

    Frequently asked questions

    A few days before your arrival, we will send you an online registration form via email. We kindly ask that you complete it promptly upon receiving the email.
    At the end of the form, you will have the option to pay the city taxes and, if applicable, settle any outstanding reservation charges with your preferred card.
    Once we have all the necessary information, we will send the access codes to enter the apartment to your personal email.

    The usual check-in time is from 3 pm. If you need to check in before that time, please let us know and we will do our best to facilitate you.

    It is very important that you given us advance notice of your estimated arrival time as soon as possible. Therefore, we can organise your check-in and ensure everything is ready for your arrival. If you do not inform us of your arrival time, we do not accept responsibility for any delays or inconvenience caused to you at check-in.

    You just have to call the office (+34) 93 268 28 68 or our 24-hour emergency telephone number (+34) 699 84 08 08 in the event of an emergency. Alternatively, you can drop by the office (c/ Esparteria no. 1, 08003 Barcelona) where we will be happy to assist you Monday to Friday from 10 am to 8 pm and weekends from 10 am to 7 pm.

    Right in the centre of Barcelona. The specific address of our office is on Calle Esparteria no. 1, Local 1, 08003 Barcelona in the neighbourhood of El Born, a stone's throw from our apartments. We will be happy to assist you there Monday to Friday from 10 am to 8 pm and weekends from 10 am to 7 pm.

    We are delighted to help our guests discover Barcelona and enjoy their stay to the full! Just ask us and we will be happy to make suggestions that best suit your needs.

    On arrival, the apartments are perfectly clean and equipped with the necessary cleaning utensils (broom, dustpan, etc.) so that you can maintain them as such during your stay. However, if you require additional cleaning services, please let us know and we shall inform you of the different services available (full or partial cleaning, change of towels, etc.) and their cost. Bookings exceeding 7 nights include a free cleaning of the apartment (including change of sheets and towels) during the stay.

    The neighbourhoods in which our apartments are located are not especially dangerous but it is better to be cautious. Therefore, it is advisable that i) you are wary of pickpockets, particularly in areas with large numbers of tourists; ii) you place your valuables in the apartment's safety deposit box*; and iii) lock the door of the apartment (enter the code and turn the door handle*) and close the windows when you leave (or sleep).
    *This information is subject to the property you choose.

    Yes. In the apartments, any loud or irritating conduct that may upset the peace of the other tenants (parties, for instance) is strictly forbidden. Should guests fail to comply, Inside Barcelona reserves the right to demand that the guest vacate the apartment immediately, in which case the guest waives any right to reimbursement for the remainder of the stay.

    You must check out of the apartment until 11 am.

    Only if it has been specifically agreed by Inside Barcelona prior to check-in.

    You can store your luggage in our office free of charge provided you leave and collect the luggage within our office opening hours. Inside Barcelona is not responsible if a guest does not collect their luggage within office opening hours.

    Yes, there are cots (as well as prams, high chairs, baths) available for babies. The service is provided free of charge and is available in all the apartments. All you have to do is to let us know in advance.

    You do not have to bring bed linen or towels; these are available upon your arrival in the apartment.

    Yes, all the apartments have free Internet connection and air conditioning.

    No, pets are not allowed in the apartments (unless a request is submitted and authorised in writing by Inside Barcelona prior to arrival).

    You will find useful information and tips on how the apartment works on the dining room table. Please read them carefully.

    Near our apartments there is parking available (private) to leave your car. Send us an email and we will give you further details regarding its cost and exact location.

    It is an easy and safe process. Enter the dates of arrival, departure, the number of people and follow the instructions.

    Absolutely. All personal and payment details (including the credit card details) entered in the Inside Barcelona website are protected by a secure server (https://) with a SSL security protocol certified by VeriSign. You can verify you are on a secure server https:// because it is indicated on your browser's toolbar (it changes colour and/or a padlock symbol appears). However, if you prefer not to use your credit card, you can also pay by bank transfer or through PayPal.

    The reservation is confirmed when Inside Barcelona sends an e-mail to the client confirming that the process has been completed and assigning the corresponding reservation number.

    It depends on the type of reservation and the rate selected. You will always find this information clearly detailed BEFORE making any reservation.

    It is subject to availability at the time. If the change is not possible, it will be dealt with as if it were a booking cancellation.

    No. All our prices include taxes (VAT) and other costs that may arise from the reservation. What you see is what you pay. The only amount that is not included and is paid on arrival is the tourist tax (6,05 € per person per night up to a maximum of 7 nights; children under 16 are exempt from the tourist tax).

    No, you do not have to pay any kind of supplement for children under three years of age. What's more, we love children and if you need a cot, high chair, special bath or anything else for them, please tell us in advance and we will provide it (the service is free of charge).

    In principle, no. However, exceptionally speaking and depending on the specific circumstances of the booking (extensive stays, special dates, etc.), a deposit may be requested. If so, you will be duly informed in order to gain your prior written consent before the booking is confirmed.

    Yes, of course. All our guests receive their corresponding invoice when they pay the balance of the total rental cost.